Coleman Technologies Blog

Most users that have an Android device use the Messages application to send and receive SMS messages. Companies that use this platform for marketing could have their messages routinely ignored because people don’t trust the content that comes from seemingly random numbers. 

With verified SMS, however, every message that is sent to a prospect or customer is verified to actually come from the company. In fact, the recipient won’t even receive the message until it is verified. The content is transmitted with the business’ name, logo, and confirmed with a verification badge. Google has stated that the content is never revealed to them, meaning that the content is secure and sent privately like any other text message.

How Do You Turn on Verified SMS?

Obviously, you need to have a device that runs a recent version of Android mobile OS. To turn on Verified SMS:

• Open the stock Android Messages app
• In the three-dot menu, access your Settings
• Access Verified SMS
• Switch on Verify business message sender 

Now you don’t have to waste time with unverified marketing or sales content. 

For more great tips, visit our blog regularly.

Planning Stages

Most businesses use some type of management program to streamline things. Whether that be a simple Customer Relationship Management (CRM), a more intuitive Professional Services Automation (PSA), or an end-to-end Enterprise Resource Planning (ERP) software, your company relies on software to get the job done.

Today, there is an opportunity to mix your business' production software--whether it be communication integration, file sync and sharing, another form of back-end integration, or a customer-facing application--with your management platform. Planning an integration like this can have big benefits, especially if you are beginning to use analytics to help you make critical business decisions. After all, the whole point in integrating your various business components is to make data flow better.  

The main hurdle to accomplishing this is, of course, how do you go about getting this done? If your organization doesn’t have on-staff developers, outsourcing your integration project quickly becomes your only recourse. If you are going to pay someone outside your company to connect your proverbial pieces, then you need to have an idea of what you want to accomplish ready when you start the relationship. It is essential that the outsourced developer knows your needs, and that you provide them with tools and access needed to complete, and thoroughly test, the integration. Most simple integrations can be done cheaply, and can provide massive returns on your investment, while larger integrations may not see the immediate return, but over time can provide massive cost-and-time-saving benefits.

Integration Benefits

Speaking of benefits, we’ve already touched on the main benefit of software integration: Unimpeded data flow. Integration can also result in:

• Cost savings
• Increased end-to-end efficiency
• Organizational growth
• Improving business with no downtime
• Enhanced business analysis and intelligence

According to one study, small businesses that build a completely integrated suite can boost sales by upwards of 12 percent, reduce overhead by increasing inventory reporting, and increase revenue-creating situations by almost 50 percent.

If your organization has seemingly tried it all to boost productivity and efficiency, you may be missing out on a great way to improve both, while also providing a way for businesses to better plan for the future. Do you think that integrating your business’ software will help your business? Leave your thoughts in the comments section below.

Business Automation

As businesses have strict cost considerations to take into account, it is likely that automation will grow in popularity. While perhaps more expensive to initially implement, automated solutions can easily provide a return on investment by clearing schedules of the annoying (if necessary) repetitive tasks that otherwise eat up your human employees’ time. This combination of machine learning and artificial intelligence is known as Robotic Process Automation and enables businesses to greatly reduce how often human employees need to interfere in these tasks.

Some professionals have been hesitant to invest in AI-driven solutions, primarily due to incomplete algorithms and the negative opinion towards “replacing human jobs with robots.” However, artificial intelligence has seen some success in reducing HR costs through its inclusion in some software, and so RPA is experiencing considerable growth.

Furthermore, many of the solutions available today can be used in more simple applications, including the improvement of communications, reducing process inefficiency, and eliminating redundancy.

The Internet of Things

“Smart” devices are quickly becoming the new norm, even in the business environment. Many establishments are directing their budgets toward devices meant to improve security, evaluate utility usage, manage supply chains, and other operations.

The prevailing motivation behind implementing and integrating these devices is simple: better cost control. If a business has the tools to track and manage their costs, the entirety of the business can be better optimized. When fewer resources are expended on a business’ crucial interactions and processes, the business inherently becomes more sustainable.

Various Cloud Services

While it may seem like there has been ample time to take advantage of every aspect of the cloud’s capabilities, new services and utilities are still emerging. Sure, most businesses have adopted the cloud to support their email and file sharing needs, but this is the relative tip of the iceberg as far as the cloud’s potential is concerned. Businesses can now consider options like Infrastructure as a Service (IaaS), Security as a Service (SECaaS), and even AI as a Service (AIaaS), confident in the reliability of these increasingly popular utilities and others.

Cloud vendors are also creating new services to see to a business’ needs. The largest cloud vendors can effectively fill any requirement a business has through increasingly specific services. As a result, SMBs definitely have options to help resolve their operational hurdles.

Cybersecurity Awareness

At this point, there is plenty of precedent to establish -- without any doubt -- that businesses of every size, industry, and resource level need to have a cybersecurity strategy in place. While many may argue that enterprise-grade security solutions are above their means, the aforementioned precedent makes this argument untenable. 66 percent of all SMBs were targeted by some kind of cyberattack in 2019, and 2020 is already projected to be just as bad, if not worse.

Fortunately, there are ways that a business can improve their cybersecurity preparedness, such as:

• Staff training - It is a simple concept: the more able your employees are to spot and properly handle a potential cyberattack (like phishing), the less likely your organization is to be victimized. Security has improved greatly, thanks to methods like encryption, rendering your employees your most vulnerable point. Properly training your staff to identify and report suspected threats, the safer your network will be.
• Threat intelligence - If you know how you are most likely to be attacked, based on the vulnerabilities that cybercriminals usually target, you will be better prepared to handle these attacks. Think of this as the practical application of “knowledge is power.”
• Multi-layering - With all the potential security issues that businesses face today, businesses of all sizes need to have a strategy in place to reduce all risks that face them. Therefore, all businesses and especially small businesses, need to have redundant file backup, DNS protection strategies, and AI/machine learning-enabled security features in place.

Improved Mobility

For the past decade, businesses have struggled with mobilizing their workforce. As a result, with today’s emphasis on remote work and other mobility-related concerns, solutions that enable a mobile workforce while eliminating risk have increased in importance. Now, increased connectivity, improved data security, and data protection policies like Bring Your Own Device (BYOD) allow your operations to be completed from inside and outside of your workplace, with resources safely delivered to your employees as they need them.

Coleman Technologies can help businesses around British Columbia adopt these approaches, or improve their use of them, to assist their operations and boost profitable productivity. To learn more, give us a call at (604) 513-9428.

Depending on their needs, businesses might have a series of consumer-grade printers, or they may rely on a centralized network copier/printer. Regardless of how you go about using the printers at your business, ensuring they are managed centrally will help a business cut down on problems. 

You Can Manage and Control the Expenses Tied to Printing

Many businesses don’t manage their printers at all. As ink/toner prices continue to climb, this can produce major, pointless costs. That’s why some businesses have begun to push a paperless strategy, using digital means to store, search, share, and back up organizational files. This strategy, while coming with substantial costs, takes the guesswork out of the whole process.

Reducing the amount that your users print can really make a difference over time. In a recent industry survey conducted by Xerox, it was found that 64 percent of small businesses aren’t tracking their printer usage costs. The report also revealed that nearly half of companies believe that their employees were just printing out their emails. 

Printer Management is Worth Investing In

To avoid the waste that comes with this type of behavior, a small business can deploy tools used to control, report, on, and restrict printer usage. Since every business has different uses and requirements, using a permissions-based system allows for centralized management over your printers.

Additionally, by having a print management platform in place, those endpoints are patched, updated, and protected against threats. There have been many cases over the last couple years where cybercriminals have utilized office printers as an entry-point for spreading malware or breaching data. These types of exploits can cost your business a lot more than another ream of paper or toner cartridge.

Going Paperless May Be Right for You

For some organizations, it may be worth it to reduce your printing costs by going paperless. Going completely digital means that documents can be searched, copied, organized, and shared securely, and backed up without requiring paper, toner, or bulky filing cabinets. Today, even contracts can be shared and signed digitally without a single sheet of paper being used.

Would you like to learn more about paperless office solutions? Contact us today at (604) 513-9428.

Now, the phones we are reviewing might seem like overkill - and, in fairness, there are many more budget-friendly options that can handle most of what you’re likely to task them with. However, the lure of a new device can be tempting, so we decided to indulge that temptation and go over some of the best smartphones available today.

Samsung Galaxy s10 Plus

If you’re looking for a quality Android device, you’re probably leaning toward the Samsung Galaxy s10 Plus. The newest addition to the line of flagships, the s10 Plus comfortably ranks at the top of many “best phone of the year” reviews.

With an aluminum frame housing the 6.17 oz phone and its Dynamic AMOLED display, the Galaxy s10 Plus is finished in Gorilla Glass 5, and has sharper edges that previous models did, intended to improve the grip of the device.

Looking inside, the phone has some just as appealing specifications. Driven by a Qualcomm Snapdragon 855 processor and between 8-to-12 gigabytes of RAM, this phone makes improvements to the rest of its features as well. There are five onboard cameras, with wide angle, ultra-wide angle, and telephoto lenses. The onboard fingerprint reader for authentication purposes is now cunningly hidden under the display, and the s10 Plus is likely to be the last flagship phone that Samsung produces with a 3.5mm headphone jack.

The Galaxy s10 is now the standard for an Android phone to beat (at least until the s11 comes out) and can be purchased in the following colors for somewhere between $599 and $1,200:

• Prism White
• Prism Black
• Prism Green
• Prism Blue
• Canary Yellow
• Flamingo Pink
• Ceramic Black
• Ceramic White
• Cardinal Red
• Smoke Blue

Samsung Galaxy s10 Plus
Body: Aluminum frame with Gorilla Glass 6 front, Gorilla Glass/Ceramic back
Display: 6.4-inch Dynamic AMOLED (~522 ppi)
OS: Android 9.0 with Samsung One UI skin
Chipset: Qualcomm Snapdragon 855
Memory: 128 GB/8 GB RAM; 512 GB/8GB RAM; 1 TB/12GB RAM
Expandable Memory: microSD up to 1 TB
Cameras: Three back-facing (12 MP, 26mm wide angle; 12 MP, 52mm telephoto; 16 MP, 12mm ultrawide); Two front-facing (10 MP, 26mm; 8 MP, 22mm)
Sounds: Stereo speakers, 3.5mm headphone jack
Battery (battery endurance rating): 4,100 mAh battery (91 hours)
Security: Ultrasonic, under display fingerprint reader; IP 68 resistant
Miscellaneous: Nano-SIM, Wi-Fi 6, Bluetooth 5.0, 15W fast charging, wireless charging, reverse wireless charging, NFC, FM Radio
Other versions: Samsung Galaxy s10, Samsung Galaxy s10e

Samsung Galaxy Note 10 Plus

You probably remember the dramatic news a few years ago that the battery’s tendency to explode had led to a million-device-plus recall on their Galaxy Note phones, ultimately costing Samsung more than $5 billion. The issues have long since been resolved, and so the Note 10 Plus might just be the best large-factor phone for the business professional on the market today.

Again, enclosed in an aluminum frame with a coat of Gorilla Glass 6, the Note 10 Plus comes with a 6.8-inch Dynamic AMOLED display and an on-board s-pen stylus. Also featuring a Qualcomm Snapdragon 855 processor and up to 12 gigabytes of RAM, it is powered by a fast-charging 4,300 mAh battery. This battery is also QI wireless charging-compatible, and supports reverse-QI charging, which allows you to use it as a wireless charger in a pinch. It has Android 9.0 installed at first, but can now be updated to Android 10 with certain carriers.

Most major carriers stock this phone for between $849 and $1,200, in Aura Glow, Aura White, Aura Black, and Aura Blue.

Samsung Galaxy Note 10 Plus

Samsung Galaxy Note 10 Plus
Body: Aluminum frame with Gorilla Glass 6 front and back
Display: 6.8-inch Dynamic AMOLED, 1,440 x 3,040 (~498 ppi)
OS: Android 9.0 with One UI skin
Chipset: Qualcomm Snapdragon 855 
Memory: 256 GB/12 GB RAM; 512 GB/12 GB RAM
Expandable Memory: microSD up to 1 TB
Cameras: Four Back-Facing (12 MP, 27mm wide angle; 12 MP, 52mm telephoto; 16 MP, 12mm ultra wide angle; TOF 3D VGA camera); Front-Facing 10 MP, 26mm wide angle
Sounds: Stereo speakers
Battery (battery life): 4,300 mAh (~107 hours)
Security: Ultrasonic in-display fingerprint, IP68 resistant 
Miscellaneous: Wi-Fi 6, Bluetooth 5.0, 45W fast charging, wireless charging, reverse wireless charging, NFC, S-Pen functionality
Other versions: Samsung Galaxy Note 10

Apple iPhone 11 Pro Max

Apple is surging back into prominence with the iPhone 11 Pro Max, which consistently ranks in the top three of phones developed in 2019. A stainless-steel frame holds its 6.5-inch Super Retina OLED display, as well as an advanced neural engine-improved A13 Bionic processor to boost the iPhone’s trademark features - namely, Siri’s performance as well as the functionality of its camera and AI. Along with the A13 chip, the inside holds 64 or 512 gigabytes of onboard storage space and four gigabytes of RAM.

Speaking of the camera, the iPhone 11 Pro Max houses three distinct 12-megapixel cameras, featuring a telephoto lens, a wide-angle lens, and an ultra-wide-angle lens. Most major carriers offer it for about $1,100, and it comes in SpaceGray, Gold, Silver, and Midnight Green.

Apple iPhone 11 Pro Max
Body: Stainless steel frame with glass front/back
Display: 6.5-inch Super Retina XDR OLED; 1,242 x 2,688 (~458 ppi)
OS: iOS 13
Chipset: Apple A13 Bionic
Memory: 64 GB/4 GB RAM; 256 GB/4 GB RAM; 512 GB/4GB RAM
Expandable Memory: None
Cameras: Three back-facing (12 MP, 26mm wide angle; 12 MP, 52mm telephoto; 12 MP, 13mm ultrawide); Two front-facing (12 MP, 23mm; SL 3D camera)
Sounds: Stereo speakers
Battery (battery life): 3,969 mAh (102 hours)
Security: Face ID, IP 68 resistant 
Miscellaneous: Nano-SIM, Wi-Fi 6, Bluetooth 5.0, 18W fast charging, wireless charging, NFC
Other versions: Apple iPhone 11, Apple iPhone 11 Pro

Google Pixel 4 XL

This phone marks Google’s latest effort to carve out a portion of the smartphone market. Again, powered by the Qualcomm Snapdragon 855 processor, the Pixel 4 XL really shines where its visual features are concerned. With 537 pixels crammed into every inch, it features a 6.3-inch P-OLED display, as well as one of the best camera setups available today - including a 122 megapixel wide-angle lens and a 16 megapixel telephoto lens with impressive low-light capabilities.

The Google Assistant can be summoned by simply squeezing the Clearly White, Just Black, or Oh So Orange phone.

Most major carriers will sell the Google Pixel 4 XL for between $899 and $999.

Google Pixel 4 XL
Body: Aluminum Frame with Gorilla Glass 5 front/back
Display: 6.3-inch P-OLED, 1,440 x 3,040 (~537 ppi) 
OS: Android 10
Chipset: Qualcomm Snapdragon 855
Memory: 64 GB/6 GB RAM; 128 GB/6 GB RAM
Expandable Memory: No
Cameras: Two back-facing (12.2 MP, 28mm wide angle; 16 MP, 45mm telephoto) Two front-facing (8 MP; 22mm)
Sounds: Stereo speakers
Battery (battery life): 3,700 mAh (~73 hours)
Security: Face ID
Miscellaneous: Bluetooth 5.0, 18W fast charging, wireless charging, NFC, Squeeze for Google Assistant
Other versions: Google Pixel 4

OnePlus 7T Pro

Of course, not all of this year’s “flagship-level” devices are necessarily produced by the biggest companies, as dozens of smaller manufacturers are also developing high-performance smartphones. For instance, the OnePlus 7T Pro. This device is all about the speed of the user’s experience, which is why they augmented its flagship-level specifications with a 90 hz refresh rate, making it seem even faster.

The 7T Pro doesn’t exactly underperform in other considerations, either. With a 6.7-inch fluid AMOLED display that houses a fingerprint reader, it actually runs on Qualcomm’s creme de la creme processor, the Snapdragon 855+. With three rear-facing cameras and a front-facing selfie camera that pops out of the chassis when used, the camera notch has been eliminated. Finally, because price is always a consideration to some degree, this phone does the least damage to your bank account of the ones we reviewed here with the 8 gigabyte RAM model totalling around $699.

OnePlus 7T Pro
Body: Aluminum frame with Gorilla Glass 5 front/back
Display: 6.67-inch Fluid AMOLED, 1,440 x 3,120 (~516 ppi)
OS: Android 10 with OxygenOS 10.0.4 skin
Chipset: Qualcomm Snapdragon 855+
Memory: 256 GB/8 GB RAM; 256 GB/12 GB RAM
Expandable Memory: No
Cameras: Three back-facing (48 MP wide angle; 8 MP, 78mm telephoto; 16 MP, 13mm ultra wide angle); Motorized pop-up 16 MP, 25mm wide angle
Sounds: Stereo speakers
Battery (battery life): 4,085 mAh (~100 hours)
Security: Optical in-display fingerprint reader, pop-up facial recognition
Miscellaneous: Bluetooth 5.0, 30W “Warp” charge, NFC
Other versions: OnePlus 7T

Finally, there are other phones that, while not included in our list, are definitely ones to consider under the right circumstances. These include the Huawei Mate 30 Pro and P30 Pro, the Sony Xperia 1, the LG v50 ThinQ, and the Samsung Galaxy Fold.

We included the “right circumstances” caveat because there is currently a ban on Huawei devices in the United States. Despite their superior hardware, government sanctions have put the kibosh on Huawei products for the time being.

Other devices are also just starting to rise in popularity, like those featuring foldable displays - including the Samsung Galaxy Fold, the Huawei Mate X, and the nostalgia-pumping Motorola Razr. We’ll likely soon see how these foldable devices are received on a wide scale.

Finally, there is also the advent of 5G to consider. A few cities have started to implement the necessary technology for 5G, and so manufacturers will likely start developing 5G-compatible devices before long. While it will likely take years for 5G to become the standard, if you happen to spend time in one of these cities, it may be to your benefit to upgrade.

What device do you currently use? Do any of these interest you, or did we miss one that you’ve had your eye on? Let us know in the comments!

5G

The first technology that anyone who's anyone in the technology industry has their eyes on is 5G. If you were to think of a technology that would transform business, 5G might not be on the top of your list, but, rest assured, it will completely alter society, so businesses will be affected. What is 5G? It’s the long-awaited fifth generation of wireless connectivity that is promising ubiquitous gigabit speeds for everyone. While most of the hubbub surrounding 5G has been about sating people’s need for download speeds and autonomous vehicles, the technology will bring big changes for businesses. 

As far as the business goes, 5G will reduce latency to the point where all of the smart devices that have been introduced over the past half-decade can effectively communicate. This presents more dynamic options to use smart technology for business purposes in and out of the office. Since data transmission will see less latency and higher speeds, data and services should be seamless.

At CES, plenty was made of 5G as a mobile-centric technology, but a lot of the technology that was on display at CES shifted past the smartphone and onto devices that are aimed at improving business. Cutting edge computers, apps, networking equipment, and things (a whole lot of things) aimed at impressing CIOs and decision makers with advanced functionality and speed, were on display throughout the event. From supply chain management to transportation to (of course) mobility, the innovators at CES touched on a large cross-section of improvements 5G is going to make for businesses and at home. 

Cloud Analytics, Machine Learning, and Artificial Intelligence

Businesses have been pretty aggressive over the past couple of years implementing tools that claim to have some type of machine learning or artificial intelligence to improve many aspects of their business. The technology has been used liberally to improve customer service, optimize operations and logistics, even to predict customer behavior. Even in its relative infancy, the applications for these technologies seem to be vast.

At CES, visitors got a look at all types of new ways that businesses are going about using these technologies. One of the most impressive uses of these technologies is in new logistics tools. Between the use of autonomous vehicles that speed up businesses and lead to fewer shipping costs, and computer vision that provides transparency in the acquisition and viability of resources, AI is at the center of business-specific applications that will make it to market in 2020. 

Consumerization of IT

At an event called the Consumer Electronics Show, it stands to reason that it would be a treasure trove of new and useful technologies (or in the case of CES 2020, technology-fueled “things”) on display. The consumerization of IT has been ongoing for the past several years, and businesses have reaped the rewards of this. 

At CES, the whole event is dedicated to pushing the consumerization of IT. New solutions to problems, new products incorporating innovative technology, and strategic technology rollouts aimed to take advantage of other innovations were all over CES 2020. New computers, including the first look at some 5G-capable ones, are some of the more noteworthy of the event; and, are definitely aimed to catch the attention of CIOs and other business decision makers. 

With so many prototypes being unveiled at CES, it’s hard to maintain that this technology will even make it to market, let alone be available any time soon. If you want to learn more about CES 2020, visit the event’s website at https://www.ces.tech/. For more great technology-centric articles aimed to help your business, return to our blog soon.

What is Data Virtualization?

It isn’t uncommon for today’s businesses to have multiple database management systems, and unfortunately, the different types don’t always play nicely with one another. As the amount of data that businesses leverage swells, it has become more important than ever for businesses to be able to consolidate all of this data into an easily accessible tool, without creating a new copy or moving it from its original source - a process similar to data federation, but one that allows access to different data types.

This process makes it far simpler for data to be put to use, allowing the various solutions that are used throughout the course of business to interact with this data.

The Primary Benefits of Data Virtualization

There are quite a few benefits to using data virtualization in your business, but for our purposes here, the fact that all of your data--stored in a variety of different locations--is interconnected and accessible from a single point is the highlight. Just consider how much more could be accomplished if you and your team could access all of the different data types you may need from one place.

As a result, data virtualization is exceptionally useful for processes involving analytics and Big Data, as both incorporate data that comes from a diverse variety of sources.

Of course, we would be amiss if we didn’t mention some of the other benefits that data virtualization has to offer. Productivity can be boosted through the integration of different data units and structures, management becomes simpler, and it is usually a more affordable option than the alternative of copying and converting all of your data into compatible formats.

Interested in Learning More about Data Virtualization?

Reach out to the pros at Coleman Technologies. Even if data virtualization doesn’t apply to your specific needs, we can come up with the right solution for you! Give us a call at (604) 513-9428 to learn more.

Technology #1 - Blockchain

You’ve probably heard of blockchain before. It is widely known as the technology that makes cryptocurrency possible. Software developers have been working to use the encrypted distributed ledger system to create applications that can help a business secure its processes and create situational transparency. 

Thus far blockchain’s applications are mostly security-related, but the applications for the technology are limitless. Right now, a business can start using blockchain to boost the security of their accounts-receivable process, for contract transparency, and aid the efficiency of their supply chain. 

Technology #2 - Business Process Automation 

Automation has been the name of the game for some time. Today, however, there are more devices than ever to build automated systems with. The smart-technology boom called the Internet of Things (IoT), coupled with advancements in machine learning (ML) and artificial intelligence (AI), is giving businesses more options in which to enhance efficiency. 

Business Process Automation (BPA) incorporates these technologies into business management systems to help a business be able to accomplish more. This boost in productivity can often be pretty obvious on the bottom line. 

Technology #3 - Powerful Collaboration Tools

With technology making collaboration much easier, businesses have begun to promote collaborative efforts. Today, there are several options for the modern business. Businesses are using complete productivity suites like Microsoft Office 365 and Google’s G Suite for collaborative work. They also have begun instituting new communications tools like Slack and Microsoft Teams that couple useful messaging software with dozens of application integrations.

Moreover, businesses are significantly expanding the technology they use to make their BPA strategy more comprehensive. Bringing in interdepartmental collaboration tools that include customer resource management (CRM) is helping businesses operate smarter and more efficiently. 

2020 could be your business’ year to shine. By integrating some of these emerging tools, you could create the efficient operations boost you are seeking. Give us a call at (604) 513-9428 today to learn more about what Coleman Technologies can do for your company.

Here, we’ve put together a list of suggestions for the different kinds of coworker you might have to provide a present for.

The Health-Conscious

Let’s face facts - the desk jobs that are typical of the office aren’t exactly the healthiest ones in the world, so there are plenty of gifts that are intended for the office worker who wants to fight the battle of the bulge.

From numerous standing desk and converter options, to chairs that require active sitting (like those big inflatable balls you sit on) or are specially designed with ergonomics in mind, to elliptical machines that fit under a desk, you have your choice of means to help decrease sedentary behavior in the naturally-sedentary office environment, or at least minimize its impact.

Want to take the more affordable route? Look into posters with yoga positions or rolled up yoga mats that can be stowed away. If your office has an outdoor space, a few outside gifts like frisbees, jump ropes, and hackysacks might be a big hit.

While you may not be able to give your coworker the ability to avoid the snacks in the break room, or the extra cupcakes that Susie from Human Resources brought in from her daughter’s 7th birthday party, you can at least help them fight off their effects.

The Productivity-Minded

We all have that coworker who likes to keep themselves as organized as possible, as the more organized they are, the more productive they can be. There are many gifts that may be perfect for such a person, especially with the new year following so closely behind the holidays. For instance, a personal calendar or planner is a popular tool that many people use, especially those who prefer to find it easier to remember their responsibilities if they record them in analog, rather than digital format.

Alternatively, you might consider getting such a person a means of keeping their space uncluttered and organized, such as an attachable storage shelf for their desk, or a case to help them keep their various peripherals, dongles, and doodads organized and easily portable.

Of course, one of the most common ways to boost productivity is to add an additional display, so you always have the option to invest in any of a variety of products that can accomplish this. There are additional monitors for both desktops and laptops, of course, but there are also docks that can turn a mobile device into an additional, interactive display. Of course, these can be pricier than a gift for a coworker should perhaps be, but there are also options with a much less considerable price tag - like a wireless phone charger or similar device.

The Fidgeter

We all have that coworker who tends to think with their hands - that person who needs something tactile to help organize their thoughts. This is a fairly easy person to buy a gift for, as there are plenty of “desk toys” out there that you can find - fidget spinners, levitating tops, and magnetic balls just being the start.

One word of warning - unless your coworkers are always listening to music while they work, or are exceptionally patient, you will probably want to make sure whatever tchotchke you decide to give someone is minimally disruptive. Otherwise, your gift may result in issues down the line.

Of course, you don’t necessarily need to give gifts that are just for the office. It’s always fun to get a more personalized gift for someone to use in their personal life, as it means that you have really gotten to know your coworkers.

What was the best gift you ever got from an office gift exchange? What would you hope to receive now? Share it in the comments - you never know, someone might see it and give it to you!

What is Voice over Internet Protocol?

Traditionally, telephones work by sending electricity through the phone wires and phone lines and having it converted back into sound. Today, they have figured out how to do the same process through the Internet. Sounds are sent as data packets over Internet wires and then they are unpacked to make sounds again. VoIP is the product that has come from this innovation. Basically, where you once had to have an expensive business telephone system hardwired to your place of business, you can now do the same for a fraction of the cost by using your company’s bandwidth to send and receive calls.

How Does VoIP Work to Save Me Money?

VoIP presents several options that work to save your business money. They include:

You’re Paying for One Less Thing

Your business telephone system has worked, but the cost is high. Of course, you’ve needed it, but today, VoIP offers just as much in the way of features as a dedicated telephone system, but it does it through your Internet connection; a service that you almost assuredly have and use regularly. 

VoIP is Easier

Since VoIP is delivered via your Internet connection, your staff no longer needs additional infrastructure--such as a wired connection for every phone--to be able to make calls. You can scale your hosted VoIP solution up and back as you need. What’s more, for many solutions you can utilize your staff’s personal devices as reliable work phones through the use of a mobile app. That’s much easier.

VoIP is More Efficient

Most VoIP solutions enable you to provide them with an auto attendant feature that provides directions to callers. This reduces the time that people need to be on the phone. Clients get connected with the person they are calling, while employees won’t need to deal with their phone ringing and causing interruptions.

There are many other benefits to VoIP solution. If you would like to learn more about implementing VoIP and saving money in the process, reach out to Coleman Technologies at (604) 513-9428!

Fiber optic cable is a network cable that contains small strains of glass fiber. Those glass strains are covered by an insulated casing. They transmit data through light. They are often not much thicker than a human hair. They are made up of the core, which is the pathway for light to travel. The core is surrounded by a layer of glass called cladding that keeps light in via reflection to avoid signal loss and keep transmissions true as the wire bends. 

Since the transmission of light is so fast, data can travel long distances quickly.  These cables provide higher bandwidth and can maintain the integrity of data transmission over long distances. Today, this technology supports much of the world’s Internet, cable television, and telephone systems. Their main benefits include:

• Higher capacity data - The amount of data that a fiber optic cable can carry exceeds that of traditional copper cable. Fiber cables are rated at 10 Gbps, 40 Gbps, and 100 Gbps. 
• Longer Distances - Since light travels for much longer distances without losing strength, there is less need for signal boosters. 
• Less Interference - Copper cables require shielding to protect it from electromagnetic interference, but this shielding doesn’t always work. The physical makeup of fiber optic cables works to avoid this outside interference. 

Most fiber optic cable is installed to run long-distance connections, there are some Internet providers that roll out fiber optics for direct access to customers. They are deployed the following ways:

• Fiber to the Premises (FTTP) - Fiber that is laid to support the use of media services to residential buildings.
• Fiber to the Building (FTTB) - Also called Fiber to the Block or Fiber to the Business - This is fiber optic cable that supports commercial buildings.
• Fiber to the Curb of Node (FTTC/N) - This is fiber cable that is laid to the node, while copper wires complete connections to customers.
• Direct fiber - Fiber that leaves the central hub and is attached directly to a customer. Some of the most expensive network cabling on the market. 
• Shared fiber - Much like direct fiber, but at the end it’s split up to other customers. 

Deploying fiber optic cable to your place of business is possible, but it is extraordinarily expensive. Due to the mounting costs associated with it, it may not be an option unless your provider is rolling out new infrastructure. 

If you would like to learn more about the technology your business uses, and what kind of effect it can have on your business, return to our blog regularly. 

Admittedly, it can be easy to roll your eyes at statistics like these. If a method works consistently for a business, why go through the trouble of changing it? Why is it that you have to adjust how you do business, just because someone else has?

Well, there are a few reasons.

First, I want you to consider why we use computers today, rather than typewriters, or send emails and instant messages instead of carrier pigeons. It isn’t that the more traditional alternatives were inherently bad, it’s just that the technology that replaced it is better.

The technology that we all use today is still improving - becoming faster, more powerful, and more capable than what was introduced not all that long ago. 

Technology follows something called an s-curve - gradual improvement as a new method is introduced, sudden acceleration in the improvements that are made, and then it peters out as the technology reaches its limits. At this point, a new technology is presumably introduced, and the process resets.

Each time a new improvement is introduced, you have the opportunity to use a better tool than your competition does… but the same can go the other way, too. If your competition pulls too far ahead of you in its capabilities, your customer service capabilities won’t matter when compared to a service that is just better.

Using up-to-date technology solutions makes your business more efficient. When you’re dealing with a business, how long are you willing to wait to receive your promised services? 

Not only do inefficient services wear down a client’s patience, longer operations are inherently more expensive - so, in a way, you wind up spending more money to deliver a less satisfactory product or service.

Not good - but again, easily fixable with more recent solutions, like automation. Automation makes operations a lot quicker by eliminating rote processes, accomplishing this as your employees work on other things. 

Finally, you have to consider your business’ security. When so many cyberattacks are now run almost completely self-sufficiently, the protections that your business relies on will have to work far faster than any human being could.

On the other side of the coin, an increasing amount of cyberattacks are relying on human fallibility in order to take root. When phishing attacks (think the Nigerian Prince scam, but more refined and directed to your users) targeted a reported 76 percent of businesses in 2018, you need to know that you and your employees can spot them. By helping you implement the security solutions you need to protect your business on the digital side of things, and by educating your employees on how to spot threats and issues, Coleman Technologies can help keep your business safe and competitive.

Our team would be happy to talk to you about implementing the IT solutions your business really does need to remain competitive. We can also remotely maintain it for you, allowing you to go about your business without having to worry about it. Please, reach out to us at (604) 513-9428 to learn more.

Upkeep is Simplified Via Network Monitoring

It is a well-established fact that, for a computer network and other IT solutions to continue working effectively, it helps to maintain them. In turn, this requires them to be monitored so that potential and developing issues can be resolved… which means that someone will have to be responsible for that monitoring.

Now, you could hire an additional employee to handle that part, but one person just isn’t going to be able to both maintain your business and see to the other considerations we’ll cover here. A better option would be to hire that employee, supplementing them with an agreement with Coleman Technologies. We can handle the network monitoring aspect, allowing your internal resource to help you strategize how your strategy will develop - but more on that later.

Updates are Managed Per the Managed Service Agreement

Between performance improvements and heightened security, it isn’t as though software developers stop improving the solutions they release until the official end-of-life date passes. However, while these improvements may be available, do your employees know that they are?

This could be one more thing you don’t have to worry about with Coleman Technologies on your side. We keep our ears open for industry news and will install updates for our managed service clients… we’ll even do so after hours, so as to not interfere with your operations. 

Upgrades are Strategically Prioritized

It isn’t uncommon for people to turn to an expert opinion for assistance in making a decision. As the IT experts around British Columbia, we’ve fielded a lot of questions about improvements to existing technology. As we said before, we can help you come up with a strategy for your technology that allows you to make optimal use of it, and this strategy includes the upgrades you should make. Upgrades keep your business safer, more efficient, and as a result, help you to be more productive.

We can help you decide which upgrades you need to adopt next, referencing your current solutions and needs to inform your strategy. Then, we can handle your vendor relationships on your behalf, possibly getting you a better deal than you would have otherwise.

Reach out to us to learn more about these solutions and services, or any of the others we offer. Call (604) 513-9428 today!

What is Microsoft 365?

Microsoft 365 is a bundle containing Office 365, the Enterprise version of Windows 10, along with Microsoft’s Enterprise Mobility + Security. Microsoft 365 is comprised of all of these solutions, meaning your business will benefit from all of the features that come with these solutions, with just one package. So, what does this package include exactly?

Here are all of these solutions you could or should be taking advantage of with Microsoft 365:

• Windows Enterprise OS
• Installed versions of Microsoft Office applications 
  • Word
  • PowerPoint
  • Excel
  • OneNote
  • Access
    • Mobile versions of these applications
    • Office for the web
  • Outlook
  • Exchange
  • Teams
  • SharePoint
  • Yammer
  • OneDrive for Business
  • Sway for Office 365
  • Stream
• Task management tools
  • To-Do
  • Planner
  • PowerApps and Flow
• Device and Application Management
  • Microsoft 365 Admin Center
  • Intune
  • Windows Autopilot and Device Health Analytics
  • System Center Configuration Manager
• Identity and Access Management
  • Azure Active Directory Premium 1 and 2
  • Windows Hello
  • Direct Access
  • Credential Guard
• Threat Protection
  • Microsoft Advanced Threat Analytics
  • Windows Defender Antivirus and Device Guard
  • Microsoft Defender Advanced Threat Protection
  • Office 365 Advanced Threat Protection
  • Azure Advanced Threat Protection
• Information Protection
  • Office 365 data loss prevention
  • Windows Information Protection and BitLocker
  • Azure Information Protection 1 and 2
  • Cloud App Security
• Security Management
  • Microsoft Secure Score
  • Microsoft Security and Compliance Center
• Advanced Compliance
  • Advanced eDiscovery
  • Customer Lockbox
  • Advanced Data Governance
  • Service Encryption with Customer Key
  • Privileged Access Management
• Advanced Analytics
  • MyAnalytics
  • Power BI Pro

Here at Coleman Technologies we understand this list is extensive. However, it is worth viewing as there could be solutions your business could benefit from. Coleman Technologies has the technicians needed to help you procure, implement, and manage the right solutions for you. Reach out to us at (604) 513-9428 to learn more.

#1: Communication and Collaboration Solutions

Let’s face facts… you’re going to have to be able to work with your remote workers in order to accomplish what needs to be done, so you need to make sure you have a solution that maintains open lines of communication between you and your staff. All of the solutions that a business should use to enable communications while in-house should also be leveraged by a remote workforce, including email, chat platforms, video conferencing, and Voice over Internet Protocol.

On top of that, your line of business apps and the everyday software your staff needs should be available to remote workers. A prime example of a necessary solution for your remote employees is a file sharing platform that allows your team to work side-by-side on documents and data… whether or not they’re actually side-by-side.

#2: Project Management Tools

Time management is one of the biggest challenges inherent in remote work, so giving your staff direction through project management software can help your remote workers stay on task, while keeping the team as a whole apprised of progress towards a shared goal. In this way, project management solutions can help your team more efficiently reach their objectives - while keeping all members more accountable for what they need to accomplish.

This can be a considerable benefit, especially if an employee is going from a structured office environment to the more laissez-faire arrangement that remote work provides. Looming deadlines, combined with a fluid schedule, have been known to increase work-related stress. A reliable project management solution can return some of the structure to a remote worker’s day, giving them the purpose, they need to accomplish their goals.

#3: Cybersecurity

Any of the benefits of remote work are rendered moot if this remote work leads to a breach or some other security incident. This means that your remote workforce needs to be equipped with the same cybersecurity measures that you should have protecting your business’ on-premise infrastructure.

As a result, you will want to be sure that you’re having your remote workers utilize multi-factor authentication measures, and that their solutions are equipped with fully up-to-date security software. In order to connect back to your business’ network resource, they should also be leveraging virtual private networks to fully ensure your business’ data remains secure while in transit.

In many ways, a password management system would also be classified as a cybersecurity need - especially where remote workers (and thereby, remote access) are involved. 

#4: Time-Tracking Software

Finally, you need to make sure that your remote employees are spending their time effectively, as well as that you are properly reimbursing them for their time. There are many tools to help track how time is being spent while in the office, and these tools work equally as well for remote workers.

Whether you need to track how long a task took for billing and invoicing purposes, you’re trying to optimize your workflows, or you are simply ensuring that your team is being efficient and productive, understanding how time is spent during the workday is crucial. Implementing time-tracking software for remote workers can simplify payroll, allowing you to focus on other pressing business matters.

Coleman Technologies can help you out, by introducing the solutions that will make your remote working strategy far simpler. To learn more about what we can accomplish for you, reach out to us at (604) 513-9428.

Mobile Phones and Their Batteries 

Cellular phones have been around on the open market for about 35 years. In the 1980s and 90s, these devices were bulky and had considerable heft, as did the nickel-cadmium (NiCD) batteries that powered them. These batteries couldn’t power these phones for very long at all, and had a relatively short lifespan (especially if charged when they still had some juice in them).

This didn’t stop the demand, however, and so improved batteries were manufactured using nickel-metal hydride (NiMH). This material was lighter, charged back up more efficiently, and while they still had a severely stunted lifespan by today’s standards, they degraded more slowly that NiCD batteries. This technology hit the market in the late 1990s, leading to considerable growth in the cellular phone market.

Smartphone Batteries

This growth eventually led to the introduction of the smartphone, making the NiMH batteries an ineffective option - there just needed to be more power in order to run what effectively boiled down to a computer in your pocket. As a result, lithium-ion batteries were developed. These batteries lasted longer, charged more quickly, and didn’t degrade over time. The one drawback to these batteries is the increased price, which helps to explain the sudden increase in the cost of a phone in recent years.

Even more recently, the lithium-poly ion (Li-Poly) battery was developed, offering about 40 percent more power than NiMH batteries. Unfortunately, the cost of production has prohibited them from being used in anything other than flagship devices.

Batteries of the Future

As our technology continues to advance, so must the batteries that power it. Lithium-ion batteries are already being improved by up to three times performance, the graphite they once contained being replaced with silicon. This is far from the most intriguing example of tomorrow’s tech we’re apt to see in our batteries, too:

• Charging your device with a Wi-Fi signal - What if your Wi-Fi connection could help to charge your phone? Researchers are essentially trying to accomplish as much. By using a rectenna (an ultra-thin and flexible radio wave antenna), the idea is that AC power could be found in Wi-Fi signals and other electromagnetic waves, and harvested. This power could then be converted to DC to supplement a device’s power supply.
• Literally charging your device by yourself - The human body relies on electricity to function - as in, any and all of its functions. In order to communicate, your cells generate a charge. The reason that lightning strikes are so dangerous to your business’ infrastructure is the same reason they are so dangerous to people - the circuitry is fried. However, research into improvements to triboelectric nanogenerators (TENG technology) implies that we may someday be capable of harvesting the energy produced by the human body and amplifying it, giving us an on-hand (or on-shoulder, or on-foot…) power supply.
• Lithium-ion batteries will be solid state - The use of solid electrodes and electrolytes to create a battery isn’t a new idea - some devices, like pacemakers, wearables, and RFID sensors, actually already use them. However, due to cost prohibitions, they haven’t yet been incorporated into smartphones… emphasis on “yet.”
• Batteries will be biological - Proteins are made up of chains of amino acids. Less complicated chains are known as peptides. Scientists have discovered that incorporating peptides into batteries can help improve them further, making them more stable. An Israeli startup, StoreDot, has also used peptides to develop a device capable of charging a smartphone in 60 seconds.
• Sodium-ion, instead of lithium-ion, will be used - Lithium is abundantly rare, which is why newer devices cost so much - it’s the batteries. Sodium, on the other hand, is just plain abundant, which would make these batteries cheaper to produce, leading to more affordable end-products. 
• Liquid flow batteries take over - Liquid flow batteries have been shown to be a cost-effective means of increasing power storage in everything from our personal devices to our municipal infrastructures. While there is considerable work yet to be done, these batteries could appear in the near future.

For now, it is probably best to understand the batteries we have around today, and how to best handle them.

Modern Battery Myths and Best Practices

• Myth: Always let your batteries drain to zero before recharging.
  As mentioned above, this was once necessary, but the batteries we use now no longer have the vulnerabilities that NiCD and NiMH did.
• Myth: One way to ruin your batteries is overcharging them.
  Again, this isn’t so much a myth as it is a best practice that no longer applies. Modern devices have failsafe defenses built into them to prevent overcharging. However, you still need to be concerned about heat build-up. Make sure your device has some breathing room. 
• Best Practice: Don’t throw batteries away.
  Many of the materials that go into batteries are hazardous, and have no place in a landfill as a result. Instead, recycle them! We might be able to help with that, depending on what you have to dispose of. Call us at (604) 513-9428 to talk more about that.
• Best Practice: Check your settings to see what uses the most power.
  If you have a device that just doesn’t seem to hold a charge, you probably have some options to go about fixing it. Reducing the brightness of the screen, adjusting how long the screen stays on, and other tweaks can help extend the life. Some of your applications may be a contributing factor as well.

An increasingly mobile world will require the power to be available to support it. We can help support your business’ mobility in other ways, keeping it secure and reliable. To learn more, call (604) 513-9428 today.

Blockchain technology has virtually changed the internet. The action of creating and distributing digital information, but not allowing the information to be copied or altered, has created a backbone to this new type of network.

What Is Blockchain?

When looking at the word blockchain, it’s clear to see that it is derived from two words: block and chain.

Simply put, a block records recent transactions that have not been started in any prior blocks. This avoids duplicates or falsely initiated transactions. This block has the unique characteristic that it cannot be deleted, and it cannot be altered.

A chain is a sequence of items of the same type, forming a line. Blockchain technology has created an indestructible chain of blocks. Without being “chained” together, it would just be unorganized, unreadable, scattered information. Because of the methodical, organized and unalterable record keeping - it’s ideal for numerous applications.

Where Blockchain is Headed

Blockchains are where digital relationships are being not only formed but secured. Here are just some of the implementations where this technology has been, or could be used for in the future:

Payment processing and money transfers - The first thing that it could be used for is what it’s already being used for. Payment processing and money transfers. After all, this is what the technology was developed for, but what other forms can this take?

Retail loyalty reward programs - We’ve all been asked if we have a rewards card. Blockchain could soon revolutionize rewards programs by replacing standard points with tokens. All transactions at a certain store or company would result in earning tokens, which would be stored in a blockchain. The characteristics of blockchain would stop individuals from fraudulently earning reward points, which is common amongst paper and card-based loyalty programs.

Digital Voting - Have you ever heard rumors or accusations that someone fraudulently won a vote? With the implementation of blockchain, this would be an issue of the past. Blockchain cannot be altered or destroyed. This means if there was some sort of fraudulent activity, it could easily be detected. This brings us to our next use of blockchain.

Audit Trailing - Blockchain can be implemented anywhere an audit trail is required.

There are endless possibilities where this technology can be implemented. Medical recordkeeping, tax regulation and compliance, immutable data backup, even real estate or auto title transfers. Blockchain truly is revolutionizing operations across the globe.

At Coleman Technologies, we are eager to see where this technology will take us in the near future. How do you think blockchain technology will be used? Leave a comment below.

With global spending on IoT research and integration reaching $745 billion in 2019, the IoT is primed to be one of the largest single industries in the world in the future. Individuals, businesses, and governments are looking at the IoT for solutions to their problems. After all, the more information people have, the better decisions can be made. From the outset, it was said that this technology will transform the way we interact with machines and the way they will interact with each other, and only a few short years into a worldwide implementation, that mantra has proven to be true. Let’s look at where the IoT is growing most.

Industry

The huge annual jumps in IoT spending is largely driven by manufacturers, transportation, and utilities. Industrial IoT solutions provide companies and municipalities, alike, the link between their cloud-based software systems and their analysts, salesmen, and decision makers. This relationship is tenuous, however, and is closely monitored as a result. If a huge IoT strategy breaks even once, confidence in the platform is destroyed, leaving it an unreliable solution, regardless of the strengths of the technology. 

Manufacturers and process managers that utilize IoT solutions absolutely need their systems to be as reliable as possible. That means security, which is the number one improvement that the next phase of IoT has to make. For years, IoT was only somewhat trustworthy because of the lack of integrated security many IoT devices were manufactured with. Today, with security an absolute must for the major undertakings it is being used for, security has improved, but only slightly. A dedication to creating IoT devices that have hardware and software systems that are secure and reliable will dictate just the ceiling of IoT effectiveness.

The Smart City

One of the most intriguing places the IoT has been utilized thus far is in the integration of automated utility systems inside what has been termed, “the smart city”. The smart city uses what are known as low power IoT connections. These devices deliver low bandwidth and power saving features that are perfectly suited to asset monitoring. They can be implemented for a variety of uses, including: 

• Sensors built into city roadways to sense things like the subsistence of traffic congestion and wear and tear of roadways.
• Sensors built into bridges to sense degradation and the effect of seismic forces caused by geographical and traffic-based events.
• Sensors built into buildings to measure wind force, foundation subsistence, or seismic activity.
• Sensors in the interior of buildings to control foot-traffic, lighting, heating and air, and other systems humans rely on. 
• Sensors on the street or on entryways that will provide facial recognition and reporting.

Unlike IoT-connected consumer goods, every IoT device deployed in a smart city would have a purpose that is beyond convenience. Every device would be placed to achieve a goal, improve the usability, longevity, and management of infrastructure, boosting resident safety and improving their access to services, cutting costs and limiting energy use, improving communications, and more.

One thing is for sure, the next phase of IoT implementation is going to challenge conventional thinking and deliver solutions that only a short time ago, were only imaginary. At Coleman Technologies we find technology fascinating. For more great technology information about innovative new tech, return to our blog regularly. 

How to Tell How Old a Computer Is

When a computer starts to get too old, it can become a problem for productivity. In fact, to help avoid this, some even recommend replacing a work computer every four years… but how do you tell how old a work computer is in the first place?

This isn’t always as cut-and-dried as one would think it should be. Some computers and laptops will have a date right on the case, neat the serial number. If there is no date provided, a quick search for the serial number might give you an idea.

You can also check the components of your computer itself, using the System Information tool. In the Search Windows box, type in “sysinfo.’ From the results, access System Information and in the window that appears, you can find plenty of information to help you date the machine. For instance, if the BIOS of the device has never been upgraded, the date will likely tell you how old the machine is, more or less. Searching for other components can help you to confirm this estimate.

As a result, you can get a better idea of whether your computer’s issues are age-related, or if there’s something else creating problems.

Signs That Say It’s Time to Replace Your Computer

There are quite a few factors that can indicate when your computer is due to be retired. While these indicators can each be a sign that something else is going on with your machine, a combination of a few of them is a fairly reliable signal that you and your device will soon have to say goodbye:

• The computer is huge. In the interest of space, many modern devices are built to be compact, taking up less space than their predecessors did. While this isn’t a hard and fast rule (powerhouse workstations often take up a lot of space out of necessity), a larger, basic-function workstation or laptop is generally an older one.
  
  
• Startup and shutdown take forever. Again, there are a few different issues that could contribute to lengthy startup and shutdown times. Too many applications may be set to automatically run in the background, or your hard drive might be almost full. However, this is another common symptom of an aging device.
  
  
• You’re encountering hardware and software limitations. If your attempts to upgrade your computer’s hardware and software - especially security software - are stymied by a lack of interoperability or support, it’s probably time to consider replacing it. This is even more so the case if your work-essential solutions can’t be upgraded any further or runs slowly, or loading your applications takes notably long and they can’t efficiently run simultaneously.
  
  
• Your computer is loud. If the fans in your device (whether it’s a desktop or a laptop) run loud, it’s a sign that your computer either needs a good cleaning or needs a good replacing. If the issue persists after a thorough cleaning has taken place, that’s a sign that your hardware is working too hard, a sure sign of age-related issues.

If you feel that your hardware is due to be replaced, reach out to Coleman Technologies. We have the contacts to help you procure the equipment you need to remain productive and offer the support to keep this equipment going. Call us at (604) 513-9428.

DoD Advanced Research

During the Cold War there was a constant need for coded systems to transmit data quickly. In the mid-1960s, the U.S. Department of Defense created what they called the Advanced Research Projects Agency (ARPA), which worked on integrating new technologies that would help the United States achieve its foreign policy goals. One of the scientists that was commissioned was Joseph Lickliter, who had the idea of connecting computers at important research centers. It was a way for engineers and intellectuals to collaborate on DoD-funded projects. The network, called ARPANET, was launched in 1969.

At first, growth was slow. Small packets were sent over telephone lines, but along the way there were many innovations that set the tone for the shared computing constructs that we regularly use today. One such innovation was packet-switching. Packet-switching allows a computer to connect to several other computers at once by sending individual packets of information. In this way, computers were able to constantly send and receive information. With this method each computer on ARPANET would have (what amounts to) an address book that is constantly updated. 

As the network grew, however, this packet switching model, which was beneficial, was just too slow to facilitate an accurate account of addresses on the system. So in 1973, the engineers at ARPA decided that Stanford University (a founding member) would keep a master address book that was kept up to date by network administrators. This decongested the network significantly.

By 1977, ARPANET had over 100 computers connected to it; and, with the age of personal computing starting to rear its head, changes started to come fast. It was about this time that other computing networks began to pop up. As they first started to connect with each other there was no interoperability between them, but this problem was remedied early in the 1980s with the standardization of what is called Transmission Control Protocol/Internet Protocol (TCP/IP). This was the first time the world Internet was used. 

ARPA engineers realized pretty quickly that the connecting networks that were now using the same protocol set (TCP/IP) were too numerous and were going to be unmanageable. This is when the modern Domain Name System (DNS) was introduced. They separated all addresses by domains. The first level, or top-level, domains would dictate the type of organization that a packet was being sent to. Examples include .com and .edu. Today, there are over 1,000 top-level domains out there. 

A second-level domain provided the host where data packets would be delivered. Examples that you see today are amazon.com or cornell.edu. This system provided specific data packet routing, setting the stage for the modern-day Internet. 

The Internet

By the late 1980s the DoD decided that ARPANET was a success and shut it down. It was handed off to a private company called NSFNET in 1990. In 1992, the modern Internet Service Provider (ISP) was created as the U.S. Congress passed a law allowing commercial traffic on the newly formed Internet. 

Nowadays, the United Nations has proclaimed that Internet service is now a fundamental human right. This marvel of human ingenuity would not have been possible without ARPA and ARPANET. If you would like to see more articles about technology’s history, subscribe to the Coleman Technologies blog today.