1. Use the Best Tool for the Job
Your contacts should never find it difficult to reach you, so you need to make sure you’re providing them with plenty of options for them to make contact. Don’t pick between a phone number or an email address, give them both, along with a live chat feature, conferencing options, and other forms of communication. Making use of things like a blog and social media give you a great way to reach out to them first, starting the conversation.


