Coleman Technologies Blog

First, we’ll define what “infrastructure monitoring” refers to:

Understanding IT Infrastructure Monitoring

Infrastructure monitoring covers a few different considerations, all critically important to the continued productivity of your business. These considerations include things like the physical condition of your infrastructure’s hardware, how your operating systems are being utilized, how much of your network’s bandwidth is being consumed and how many errors are occurring, or the performance and availability of your applications.

Real-Time Analysis

It’s been said that knowledge is the best weapon. For the small and medium-sized business looking to navigate this situation, this couldn’t ring more true. To be able to make the best financial and operational decisions possible, SMBs are turning to data analysis, in real time. By being able to look at the data that is coming in and going out in real time, a decision maker can swiftly make educated decisions. This can help businesses stay afloat in times where they are at their most vulnerable.

Communication Solutions

Many, many solutions devoted to keeping people in touch and in the loop are now commonly hosted in, and delivered through, the cloud. This method only makes sense, as it enables your team to fully collaborate whenever an Internet connection is available. Take extra steps to foster these habits in your organization at every possible opportunity.

You would think that since millions of phishing attacks are ignored, set to spam, and actively mitigated each month, that there wouldn’t be such a desperate effort to educate people about the signs of phishing attacks, but the fact remains that it only takes one successful phishing attack to compromise an entire workstation, network, or computing infrastructure. 

Today, everyone that works for your company will need to be able to spot and report a phishing attack. Doing so can sometimes be extremely difficult if the spammer does his/her homework. Consider using and teaching these tips to keep your business from being a victim of a phishing attack.

Let’s go over some of the ways that an MSP can help reduce your support costs, while still providing better support than the alternative.

Where Support Costs Build Up

Take a moment and consider why technology costs tend to rise so rapidly once an issue is discovered.

• The technology itself could be expensive to repair or replace.
• The repair fee will likely include fees and travel costs in addition to the cost of the service itself.
• The repair is likely only focused on fixing the immediate problem, without considering if it will recur or if the fix itself will cause further problems down the road, leading to repeat visits.
• If an issue does happen, you have to call in the technician for them to come and actually fix the problem. This all takes a lot of time, before the repair even takes place, which itself can take a large amount of billable time as well. So, in addition to paying for the travel time for the tech to get there and the time they spend solving the issue, you are also incurring costs through missed productivity.
• It is next to impossible to predict these kinds of expenses when trying to budget out your year, as you can never know when you may be surprised. If you set aside too little, you could drain your budget long before you planned.